{"id":8452,"date":"2020-03-05T14:37:36","date_gmt":"2020-03-05T13:37:36","guid":{"rendered":"https:\/\/www.verleih-frankfurt.de\/faq-2\/"},"modified":"2024-06-25T07:20:55","modified_gmt":"2024-06-25T05:20:55","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.verleih-frankfurt.de\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”1\/2″][vc_tta_accordion style=”modern” shape=”square” color=”white” c_position=”right” active_section=”999″ collapsible_all=”true”][vc_tta_section tab_id=”1630004687759-c653b817-ef97″ title=”How can I request the equipment or place an order?”][vc_column_text]You can order our equipment conveniently via our webshop. You are also welcome to contact us by telephone or e-mail to place your order. Please always make sure that your details are complete. (billing address, delivery address, event date, callback number)[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004687802-63ea225b-c561″ title=”Are the items reserved for me when I request a quote?”][vc_column_text]When an offer is created, the items are reserved for you for 17 days as long as the offer is valid.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004687928-9cc77202-6fad” title=”Is the cleaning of dishes and laundry included in the rental price?”][vc_column_text]Yes, the cleaning of the dishes and the laundry are included in the indicated rental price. There are no further costs. However, cleaning does not include the disposal of leftover food. If this is the case, a surcharge will be applied.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004687843-98c09d0f-a59a” title=”For how long do the rental prices apply and what does ME* mean?”][vc_column_text]Our prices are all-inclusive for 3 days, i.e. one ME* (rental unit). You can determine the start and end of the rental period flexibly within the week. If you require items for longer than one rental unit, the second rental unit will be charged at a surcharge of 75% of the total price.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004687890-27709b4b-a5c9″ title=”Are long-term rentals possible?”][vc_column_text]Yes, long-term rentals are valid from five weeks. We charge individually discounted rental prices for this.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004688015-b7ca2465-7111″ title=”Is nationwide delivery possible?”][vc_column_text]Our primary delivery area covers the Rhine-Main region. We deliver longer distances if the ratio of the value of the goods to the cost is appropriate. Please contact us in this regard by telephone or e-mail.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004688059-5920e663-01cc” title=”Is the delivery of the furniture included in the stated rental price?”][vc_column_text]No, delivery is charged separately. We will be happy to provide you with a quote for this.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1630004688147-f047262e-b9ea” title=”In what condition should I return the equipment?”][vc_column_text]The furniture and linen should be handled with care. Defects caused by the customer will be invoiced. You can still return the dishes and laundry to us in an uncleaned condition.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”modern” shape=”square” color=”white” c_position=”right” active_section=”999″ collapsible_all=”true”][vc_tta_section tab_id=”1583836561962-e472a735-8f8b” title=”Can I also collect the items at weekends or on public holidays?”][vc_column_text]No, our warehouse is closed at weekends and on public holidays. The equipment can be collected from our warehouse in Kronberg: Mon – Fri, 09:30 – 16:30.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1583836642342-be51b550-f82a” title=”Can I view or test the equipment free of charge before I enter into a rental agreement with you?”][vc_column_text]You are welcome to inspect the equipment in our warehouse before you start your rental. For a limited trial period, we can also make individual items available to you free of charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1583836779937-d09514de-d356″ title=”What happens if I have to cancel my event at short notice?”][vc_column_text]Please note our general terms and conditions with regard to cancelations and contact us immediately if you need to cancel.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1583836684072-d3983f2a-f11b” title=”What does VPE mean?”][vc_column_text]VPE stands for packaging unit. For example, you can only hire glasses, plates and cutlery in certain quantities. (Example: VPE 30)[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1583836707841-f2841302-0012″ title=”What will it cost me to set up the equipment?”][vc_column_text]The price depends on the quantity and type of equipment and the conditions on site. This will be invoiced at the end according to actual expenditure and per hour or part thereof. We will be happy to provide you with a corresponding offer.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1583836728455-10d22a8d-a57e” title=”Can I pay by card with you?”][vc_column_text]For self-collections, you can pay the amount with all cards and also with Apple Pay. However, we charge a 1% card fee for EC cards and a 2% card fee for credit cards. If desired, the amount can also be transferred in advance.[\/vc_column_text][\/vc_tta_section][vc_tta_section tab_id=”1583836808689-49fc12e2-d728″ title=”Is delivery at short notice possible?”][vc_column_text]If the equipment is still available and we can fit it in, we are happy to deliver at short notice. Give us a call and we will do our best to fulfill your wishes.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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